CARDHOLDER TERMS AND CONDITIONS

 

IMPORTANT: Please read these Terms and Conditions as they form the agreement for use of the Spafinder Card. If you are under 18 years you should let a parent or guardian review them. Use of this Spafinder Gift Card by you will be acceptance of these Terms and Conditions and acceptance of the use of your personal data for the provision of the Spafinder Gift Card and related services (see section 6). 

If you are reading these Terms and Conditions online, you are viewing the most recent version of the terms applicable to your card. If you are reading the card terms included with the card pack, we advise you to also read the online Card Terms, as the terms included in the pack may have changed since printing of these terms.
 

1. Your Spafinder Gift Card

1.1 Your Spafinder Gift Card can be purchased in amounts of £25, £50 or a variable amount of your choice between £15–100. After purchase, you cannot load additional funds on your Spafinder Gift Card.

1.2 You must treat your card like cash. If it is lost or stolen, you may lose some or all of your money on your card, in the same way as if you lost cash in your wallet or purse. As a result, you must keep your card safe and not let anyone else use it.

1.3 You cannot load additional funds onto your Spafinder Gift Card.

1.4 Your Spafinder Gift Card can only be used for 12 months from the date it is purchased and it will then expire.

1.5 If you give this Spafinder Gift Card to another person as a gift, please ensure that they are given these Terms and Conditions.

 

2. Using your Spafinder Gift Card

2.1 The available funds of the Spafinder Gift Card will be available to you following purchase.

2.2 The Spafinder Gift Card can only be used for purchasing goods and services in retailers (Spas) participating in the Spafinder programme (‘Participating Retailer’) with which we have commercial agreements requiring acceptance of the Card. The Participating Retailers are listed at www.spafinder.co.uk, this list is subject to change at any time.

2.3 Your Spafinder Gift Card must be processed as a credit card through the Participating Retailer’s PDQ terminals. We are not liable for the use of the PDQ terminals by the Participating Retailers.

2.4 The use by you of the Spafinder Gift Card will be treated as authorised if you ask a retailer to take it in payment and follow the instructions of the retailer to authorise the transaction (which may include signing a sales voucher or providing other information about the Spafinder Gift Card).  

2.5 Transactions may be declined at some Participating Retailers. We are not liable in any way when an authorisation is declined for any particular transaction except where the authorisation has been declined because of an act or omission on our part.

2.6 If you wish to use your Spafinder Gift Card for a transaction greater than the Funds on your Spafinder Gift Card, you must tell the Participating Retailer to charge only up to the maximum Funds on the Spafinder Gift Card and pay the remaining balance by some other means, otherwise the transaction may be declined.
 

2.7 Spafinder Gift Cards may be used multiple times until the balances reaches zero (£0) or the expiry date has passed. If the Card value is not spent in full in any one transaction, any remaining funds will stay on the Card as long as the Card is valid, or the remaining funds are used in full.

2.8 Any refunds on transactions are subject to the policy of the specific Participating Retailer. If the Card expires or is revoked before you have spent any funds resulting from a refund (whether or not the original transaction being refunded was made using the Card) then you will have no access to those funds

2.9 The Participating Retailer is responsible for providing the goods or services you purchase. For problems relating to your purchases from a Participating Retailer, you must deal directly with the Participating Retailer. 

2.10  You must not use the Spafinder Gift Card for any illegal purpose. If you use your Spafinder Gift Card for any of these purposes, we reserve the right to cancel your Spafinder Gift Card, and we are required to report the unauthorised use, and where possible, you, to the relevant authorities. We may refuse to authorise a transaction if:
a) you breach these terms and conditions;
b) if we reasonably suspect that your Spafinder Gift Card is being used in an unauthorised, fraudulent, or grossly negligent manner;
or c) if we believe that an attempted or intended transaction would be unlawful. If we refuse to authorise a transaction, we will give you the reason for the refusal, if practicable (unless it would be unlawful for us to do so).

2.11 Where necessary, we reserve the right to investigate any transactions at any time, and to charge you for any reasonable costs that we incur in taking action to stop you using your card and to recover any monies owed as a result of such activity.  

3. Available funds

3.1 You can check the available funds at any time by visiting www.spafinder.co.uk or by calling the Spafinder Customer Service team on +44 (0) 345 850 0402 between 8am and 8pm (GMT) Monday to Friday.
 

4. Liability

4.1 We will not be liable for any losses you suffer due to:

(a) anything beyond our reasonable control;

(b) any malfunction of the Spafinder Gift Card where this is not within our reasonable control;

(c)use of the Spafinder Gift Card in breach of these terms and conditions;

(d)any Participating Retailer refusing or being unable to accept the Spafinder Gift Card;

(e)the goods or services purchased with the Spafinder Gift Card;

(f) In the event that an amount for a transaction is incorrectly deducted from your available balance, our liability shall be limited to rectifying the incorrect deduction only; or ;

(g) If you have a problem with a purchase made with the Spafinder Gift Card, or a dispute with a Participating Retailer, you must deal directly with the Participating Retailer. ;

4.2 Nothing in these terms and conditions will limit our liability for any loss which we are expressly prevented from excluding by law.

5. Information and data collection

5.1 If we collect any personal information (including IP addresses, telephone numbers and transactions) from you when providing the Spafinder Gift Card or any related services:

(a) we will take all reasonable precautions to keep this information secure;

(b) it will only be used for the purposes of fulfilling our obligations;

(c) it will only be disclosed to third parties to the extent necessary to operate the Spafinder Gift Card or if we are required to disclose the information by law;

(d) it may be processed outside of the European Economic Area by a member of the Blackhawk Network Group or our service providers who are required to adequately safeguard this information;
(e) we may use it in connection with any misuse of the Spafinder Gift Card; and
(f) it may be disclosed to any person to whom we transfer our rights under these terms and conditions.

5.2 If you would like a copy of any personal information we hold, please contact The Data Controller, Blackhawk Network (UK) Limited, PO BOX 1586, Westside, London Road, Hemel Hempstead, Hertfordshire, HP1 9SF. We may charge a fee for providing this information.

5.3 For (i) evidentiary and (ii) training purposes all telephone calls may be recorded and/or monitored.The record may be retained retrospectively for a duration of (i) 10 years and (ii) month.

6. Complaints

6.1 If you have any complaint or are unhappy about the Spafinder Gift Card, please contact Customer Services by phone +44 (0) 345 850 0402 or via email via info@spafinder.co.uk. We will try and resolve any problems as quickly as possible in accordance with our complaints policy (available on request ). We may ask for additional information from you in writing before dealing with the complaint.

 

7. Changes to the Spafinder Gift Card terms and Conditions

7.1 We reserve the right to change these terms and conditions at any time. Any changes we make to these Spafinder Terms and Conditions, will be made available at www.spafinder.co.uk.

 

8. Charges

8.1 Calls to Spafinder Customer Services. Calls are charged at the standard rate of your mobile phone provider or landline.

9. General Provisions

9.1 We may transfer our obligations under these Spafinder Gift Card terms and conditions to a third party.

9.2 These Spafinder Gift Card terms and conditions will be governed by the laws of England and Wales.The courts of England and Wales will have exclusive jurisdiction to deal with any dispute arising in connection with these Spafinder Gift Card Terms and Conditions.

9.3 Spafinder Gift Cards are issued by Spafinder Wellness UK Limited, Company Number 05737654, registered at Westside, London Road, Hemel Hempstead, Hertfordshire, United Kingdom HP3 9TD.